Customer Service


Order Policy
SIL FITNESS goal is to make your shopping experience as friendly and as convenient for all of our customers. Our Customer Service Dept. is available to answer any questions you may have in regards to the products we offer. Phone: Monday-Friday from 8:30 – 5:30 pm 800-824-9625 or 732-206-1200 Fax: 866-528-0081 – 24 hours a day, seven days a week. we will confirm your order via email or phone. Internet: www.silfitness.com We will confirm your order. Email: Send your order or quote via email to: info@silfitness.com we will confirm back via email or phone.

Contact Us
The current one on our site is unappealing please make nicer looking Should have the name of the company and its address location. However we work out of home. Mention for warehouse its at 1115 A Industrial Parkway, Brick NJ 08724. For office and all mailing at 1 Aldrin Lane, Brielle, NJ 08730. we can discuss this. I don’t want someone to google 1 Aldrin Lane...

Privacy Policy
You can look and see what we currently have on the website.I was surprise to see what we had. Not sure if we need to display all that stuff. I’m sure that you know what needs to be said there because you are the one that is doing the website. I’m not sure if its standard information or not. But we have a lot about cookies...not sure if you want to continue that.

Order & Returns
Start a button called Return policy: If for any reason you need to return a product within 30 days from the date of the receipt call 8OO-824-9652 for a return authorization form. The cost of returning the merchandise will be the responsibility of the customer/purchaser. A restocking fee of 20% will be applied to the following items: Weights, Steps, Mats, Storage Racks, Balls, Weighted Bars, Strength Equipment, Boxing, Cable Attachments, Balance & Agility, Training Aids and Group Fitness Products. All other products will be at the discretion of SIL FITNESS.

Payment Options
Credit Cards: We gladly accept the following: Visa, Master Card, American Express & Discover.

Checks & Money Orders
Make all checks & money orders payable to SIL FITNESS and send your payment to: SIL FITNESS 1 Aldrin Lane, Brielle, NJ 08730.

Dealer Inquires
We welcome any company who would like to become a dealer. Please contact our Customer Service Representatives for details 800.824.9652.

Minimum Orders
Call in orders must be over $25. If less than $25, you can still place your order on www.silfitness.com.

Purchase Orders
All Purchase Orders received will get a call back from a SIL FITNESS customer representative to confirm that P.O. was received. All purchase orders can be verbally called in and then followed by a fax or mailed in We gladly accept Purchase Orders from any kind of Institution, eg.: Government, Hospitals, YMCAs, Colleges, Health Club facilities, etc.

To speed up your order
  • HAVE THE FOLLOWING INFORMATION READY:
  • Purchase Order number
  • Complete Bill to and Ship to Address
  • Contact name & phone numbers for the Bill To and Ship To Addresses
  • The item #, description and quantity of the product ordering
Bids & price Quotes
If you need a Bid or a Price quote on any item that we sell contact our Customer Service Dept at 800.824.9652 and we will be more than happy to assist you.

Fit Guarantee
We guarantee that you will be 100% satisfied with all of our products. If for any reason you are not satisfied with your purchase, please return it within 15 days. We will replace it, refund your purchase price (excluding freight costs), or credit your credit card ... your choice, No Hassle!

Warranties
SIL FITNESS, Inc. carries a 100% satisfaction guaranteed on all products for 30 days. SIL FITNESS resistance tubing products are warranted for 3 months. Products that are warranted longer are noted throughout the catalog.

Shipping Policy
SIL FITNESS goal is to always ship out all orders out within 24-48 hours. Several items have longer lead time due to the fact that they are custom orders due to manufacturing cost of supplies these items are made to order as they are received. These items might take 72 hours to make before shipping. They are the following items, Stability Ball Racks, Exercise mats, Vinyl mats.. SIL FITNESS uses both UPS and Federal Express ground to ship out there packages. Depending on which service carrier is suited for that order so that we can get you the best possible shipping price.
Freight Shipment
Certain items due to size or weight must ship via common carrier freight. The unloading and bringing the product into your facility is the responsibility of the customer. SIL FITNESS offers the following options, if you so desire, at an additional charge.
Inside delivery
The trucker unloads the products and brings it Into your facility. Estimated charge is between $89.00-$125.00.
Lift Gate
To assist you in taking the products off of the truck. Estimated charge is between $69.00-$99.00. NOTE: This doesn’t Include an Inside delivery which is separate.
Specific Time
Specific time of deliver y can be requested. An estimated four hour window around the requested time of deliver y can be arranged. Estimated charge between $69.00- $89.00.
Change of Address
If an order has been placed and shipped already and you request an address change and we are able to call the freight company while en route to change the address a charge of $15.00 will be applied. If a freight Carrier the charge is $59.00
Oversize Shipments
There are several products due to there size are known to go out as an oversize shipment. This is determined by the dimension of the box which is determined by the length, width and height of the box. UPS and Federal Express determines due to the size of the box they charge an oversize rate. SIL FITNESS tries its best to limit the size of the box when this occurs. The shipment cost is calculated by the size of the box rather than the weight of the box. Just items this may occur with are Exercise mats, Stability Ball racks, Bosu storage rack and Plyo Box.